Support

How can we help?

Ask us about installing, setting up or customizing the Vellora theme. Tell us what you see, and we will help you fix it.

We reply within one business day, Monday to Friday.

Quick answers

Many questions are already answered in the docs.

What to include

Your store address, for example your-store.myshopify.com.
A preview link if Vellora is not your published theme. In Shopify admin, go to Online Store, Themes, then Actions, Share preview.
The page and section where you see the problem.
What you expected, what happened, and the steps to see it.
Screenshots or a short screen recording.
Your browser and device, if the problem only shows on some of them.

Never send us your Shopify password or other login details, by this form or by email.

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Tell us what you expected, what happened, and the steps to see it.

Files (optional) Choose files or drag them here Screenshots, recordings or documents. Up to 3 files, 5 MB each and 10 MB in total. PNG, JPG, GIF, WebP, HEIC, PDF, TXT, ZIP, MP4 or MOV.

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